Reservation Procedure

The procedure for making a reservation is as follows:

• We receive your request.
• We inform you of the cost of the requested services.
• You confirm that you wish to reserve the offered services.
• We make firm bookings for all the requested services and as soon as your bookings file is complete we send you our final confirmation, which will also include the payment plan and method applied to your booking.

Payment Terms & Conditions

Payment is possible in one of the following ways:
a. We will direct you to our secure Web Pages and the payment process will be concluded online, or
b. We will send to you (by e-mail or fax) an authorization document, which you will be asked to fill in with your credit card details and sign. You then send us back (by fax) the signed authorization document, or
c. We will send you (by e-mail or fax) our bank account details so that can you wire your payment(s) through your bank.

When Aegean Thesaurus Travel receives the total amount payable you will then receive all the travel documents for the paid services (hotel & transfer vouchers, airline & ferry, tickets, and all other service vouchers related to your itinerary), to be specified in the email confirmation you will be receiving from one of our Travel Consultants.

• Reservations made with Aegean Thesaurus Travel require prepayment in full of all confirmed reservations and services. Rates quoted always include taxes.
• Reservations made 36 days (or more) prior to their commencement date, a prepayment of 30% of the total cost is required within two days of our confirmation.
• The outstanding balance is payable 35 days prior to the commencement of services.
• The 100% of the total cost is prepaid, within two days of our confirmation, in the following cases:
  • When a reservation is made 35 or less days prior to the commencement of services.
  • When the reservations and services do not include accommodation bookings.
  • For accommodation reservations only, which are for a duration of 5 nights or less.
  • When the total cost of the reservation and/or services is 1000 Euros or less.
• Some hotels and other services require full payment 60 days or more before the client's arrival. For such exceptional cases we will inform you accordingly in advance.
• Credit cards accepted: VISA, MasterCard and American Express.
• Debit cards accepted: Maestro and Electron.
• Purchasers must be 18 years or older.

The Aegean Thesaurus Travel website www.thesaurus.gr, including its resident Online Payment System, is verified for its encryption processes and security by cPanel, Inc. and COMODO RSA Certification Authority. The Aegean Thesaurus Online Payment System operates in conjunction with Alpha e-Commerce, an e-commerce Payment Gateway application of Alpha Bank, Greece. The official World Wide Web secure domain address of Alpha e-Commerce is https://www.alphaecommerce.gr which is certified for its encryption processes and security by the world’s best practices for e-commerce payments and is fully compatible with the international security protocols Verified by Visa and Mastercard SecureCode for secure on-line card payments. Card data (card number, CVV2, expiration date etc.), is transmitted over the Internet in an encrypted format and is accessible only to Alpha Bank and your credit card organization. Alpha Bank’s payment page in which card details are entered, bears a digital certificate (SSL 128-bit encryption) to allow checking its authenticity, i.e. to make sure that it is a genuine web page of the Alpha e-Commerce payment gateway.

Cancellation Policy

The cancellation fees that usually apply are listed below unless special discounted rates (Non-Refundable rates, Early Booking rates, etc.) are chosen during the booking process in which case cancelled services are non-refundable.

• For Ferry and Airline tickets
  Cancellation fees vary according to each ferry and airline companies' cancellation policy and applicable fare rules. Cancellation fees may apply only after the tickets have been issued. Tickets are issued on the date that your order and/or payment for these has been received.
• For Accommodation and all other services, with notice received:
  • 32 (or more) days prior to the commencement of services:
    90% of the total amount confirmed is refundable.
  • between 31 to 22 days prior to the commencement of services:
    50% of the total amount paid is refundable.
  • 21 or less days prior to the commencement of services and Non-Show:
    the total amount paid is non-refundable.
• All agency handling fees and expenses (if any were charged) are non-refundable.
• Any refund due will be refunded through your credit card account, or to your bank account.

Please take under consideration that even though the above is the usual cancellation policy, it may vary depending on the rules, restrictions and cancellation policies of each property and service supplier. As we work in our clients' best interests, we will always endeavor to minimize or even avoid cancellation fees whenever possible and for extraordinary cases.

Reservation Amendment Policy

Amendment of confirmed reservation particulars is possible, always subject to availability and according to the rules, restrictions and cancellation policies of each property and service supplier, as these vary. An amendment requested in less than 25 days prior to the service date may not be amendable and the charges may not be refundable.

For each requested amendment which is subsequently confirmed after our FINAL confirmation, an amendment fee of 30 Euros will be applied in addition to any other charges that may be incurred.

A request for a service amendment received only by email or fax in less than 4 days before the confirmed service date, might not be sufficient because your request might not be processed by our office in time, due to office operation hours, weekends, holidays and local time differences. Therefore to request for any amendment in less than 4 days before the confirmed service date, this can be done ONLY by calling our office at telephone No. +30 22840 33151. If our office is closed an emergency telephone number will be provided by our answering service. Please contact our office and we will be happy to discuss any available options for alternative arrangements.

Land Transfer Amendment Policy

The land transfers confirmed to you will be provided and charged based on the confirmed transfer details (flight No., or ferry name) specified on our vouchers and/or according to any additional correspondence up to 72 hours prior to the transfer time. If for any reason (flight changes, etc.) you cannot use the confirmed transfer service(s), the transfer charges are not refundable unless you notify our office in advance.

A request for a transfer change received only by email or fax in less than 72 hours from the confirmed transfer time, might not be sufficient because your request might not be processed by our office in time, due to office operation hours, weekends, holidays and local time differences.

Therefore to request any change in less than 72 hours and up to 3 hours before the confirmed transfer time, this can be done ONLY by calling our office at telephone No. +30 22840 33151. If our office is closed an emergency telephone number will be provided by our answering service. If the change of transfer time is not known until up to 3 hours prior to the previously confirmed time, this transfer is not amendable and the charges not refundable. In these circumstances, please contact our office anyway, and we will be happy to arrange an additional transfer at the new time if requested.

Accommodation Tax

The "Accommodation Tax" is payable to each accommodation during check-in or check-out.
The "Accommodation Tax" is per night, per room and depending on the accommodation classification/category, the charges range as follows:
0,50€ for any accommodation which is 2 stars or less
1,50€ for 3 star hotels
3,00€ for 4 star hotels
4,00€ for 5 star hotels

Accommodation Check-in, Check-out times

For most all hotels in Greece the following check in and check out times are applicable:

Check-in time : 14:00 (2 pm)

Check-out time: 12:00 (noon)

Checking-in earlier, and/or checking out later than the above times may be possible, however that can only be known on the check-in and/or check-out dates and it depends on availability at the time. For earlier check-in or later check-out additional charges may apply.

Complaint Handling Policy

Any complaint or dispute that may arise from the booking of any hotel, tour, cruise, transportation, vehicle, package, and/or any related service must be reported to Aegean Thesaurus Travel at the time of the occurrence that gives rise to the cause of the complaint or dispute in order to attempt a resolution of the issue involved. Negotiation with the service provider for any financial reimbursement on your behalf might be possible only if a complaint or dispute regarding a specific service is received by Aegean Thesaurus Travel before that service is completed.

Overbooking Policy

Hotel categories are designated by the local government authority. In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, of a specified hotel, a substitute hotel of the same or higher category may be used.

Passport & VISA Requirements

It is the responsibility of each traveller to ensure that they meet Passport validity and Visa requirements for entry into Greece and/or into the EU. Passport and Visa requirements for the Greek State are subject to change, therefore information on any website may be outdated. The most reliable source of current information is a Greek Embassy/Consulate in your own country. For more information we strongly recommend that you check directly with the Greek Embassy/Consulate in your area before finalizing your travel arrangements. Aegean Thesaurus Travel can bear no responsibility if a client is refused entry to an international flight or to Greece due to incorrect documentation or due to any other regulation applied by the Greek, or by other, Immigration Authorities.

Driver License Requirements for Car Rentals

For car rental use in Greece, drivers must hold a valid driving license, with date of issue at least 12 months prior to the rental starting date and for driver licenses issued outside the European Union drivers must also hold a valid International Driving License. Drivers with a driving license in the English language issued in Australia, Canada, Gibraltar, United Kingdom and USA, are not obliged to hold an International Driving License. Please read the full car rental terms, regarding security deposit requirements, insurance cover, etc. at the following link: Car Rental Terms.

Responsibility of Aegean Thesaurus Travel

Aegean Thesaurus Travel, hereinafter called the Tour Operator, and/or its representative's act only as agents between you and local hotel, cruise and transportation companies, land tour operators and any other related travel company associated with the booking made through the said Tour Operator. The responsibility of the Tour Operator and/or its representatives is limited.

The Tour Operator and/or its representatives will not accept any responsibility in the event of adverse weather conditions, strikes, damage, loss, accident, illness, delay or other irregularity. Likewise due to defects in any vehicle used for transportation, or the fault/default of any local hotel, cruise and transportation companies, land tour operator, or any other related travel company including their employees, associated with the booking made through the Tour Operator.

The Tour Operator and/or its representatives are not responsible for any passport, visa, consular, political, or military complications created voluntarily or involuntarily by the passenger or by any other person.

By booking any hotel, tour, cruise, transportation, vehicle, package, flight and/or any related service, you acknowledge that in any event, the Tour Operator shall not be liable for any consequential damages.

The sole extent of the Tour Operator's liability shall never exceed the amount actually paid by the passenger/traveller.

Any transportation tickets (airlines, ferries, trains, etc.) shall, when issued, constitute the sole contract between the passenger and the respective transportation company. In case that a transportation service is not provided by a transportation company in accordance with the issued ticket constituents (origin, destination, class of service, date, time, etc.), the sole responsibility lies with the respective transportation company and the applicable terms and conditions are those of the transportation company for which the ticket was issued.

The Tour Operator reserves the right to change or cancel any confirmed service, if necessary, due to force majeure conditions.

The Tour Operator is not responsible for technical, hardware, software, or telephone failures of any kind; lost or unavailable internet connections; or failed, incomplete, garbled, or delayed computer transmissions that may limit a participant's ability to finalize the payment process.

Privacy Policy

Aegean Thesaurus Travel recognizes that your privacy and the protection of your personal information is important to you. This statement declares that we will protect your personal information while using our Web Site (www.thesaurus.gr), and while corresponding with us through email, fax or any other means.

Aegean Thesaurus Travel will not sell or rent your personal information to third parties.

Aegean Thesaurus Travel will not use or share your personal information in a manner that differs from what is described in this Privacy Statement without your prior consent.

Aegean Thesaurus Travel may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:

(a) Conform to legal requirements or comply with legal process served on Aegean Thesaurus Travel; or
(b) Protect and defend the rights or property of Aegean Thesaurus Travel.

Disclaimer

Aegean Thesaurus Travels' official registered domain name is "thesaurus.gr", and the official World Wide Web domain address is https://www.thesaurus.gr

While the information and recommendations contained in the Aegean Thesaurus Travel website have been compiled from sources believed to be reliable and great effort is continuously made to ensure the accuracy and completeness of the information contained herein, Aegean Thesaurus Travel makes no guarantee as to, and assumes no responsibility for, the correctness, sufficiency, or completeness of such information or recommendations.

Links made from the Aegean Thesaurus Travel website to another domain on the Web shall not represent an endorsement by Aegean Thesaurus Travel.

Information contained within the Aegean Thesaurus Travel website is the property of Aegean Thesaurus Travel.

Permission for re-publication in any form must be obtained in writing from Aegean Thesaurus Travel, contact details noted below: